Refund policy



To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at acecaterequip@gmail.com. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately (within 24 hours of delivery) if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and correct it.

Costs of return
We will pay for the cost of return:

(a) if the products are faulty or

(b) if you are ending the purchase because you are informed of an upcoming change to the product or these terms, an error in pricing due to events out of our control,

In all other cases, you are responsible for:

  • The cost of returning the product, and

  • A re-stocking charge of 50% of the full order value, payable by you.


⚠️ Important – Delivery Inspection Required
All items must be inspected upon delivery.
Any damage or missing parts must be reported to us within 24 hours of delivery for eligibility under our returns or warranty policies.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will issue the credit notes to you, or you can claim to refund on your original payment method.

Standard Warranty Coverage

All equipment sold by ACE Cater Equip comes with a 6-month parts-only warranty unless otherwise specified.

What’s Covered:

  • Manufacturing defects in parts or components.

  • Faults arising from normal commercial use.

What’s Not Covered:

  • Labour or engineer callout charges.

  • Damage due to incorrect installation, misuse, or lack of maintenance.

  • Consumables (e.g. bulbs, seals, knobs).

  • Products not installed by a qualified catering engineer.

⚠️ To ensure warranty validity, we strongly recommend having your equipment installed and tested by a certified commercial catering engineer.

Important Notes:

  • Customers are required to send the faulty part to us. Once inspected and approved, we will replace the same part.

  • A copy of the installation engineer’s credentials may be requested to validate the warranty. Click Here

  • Warranty claims must be reported within the 6-month period along with photo/video evidence.